Refund Policy

Last updated: 28 October 2026

This policy covers RevenueGuard Audit Agents: the free first report, Monthly scans (monthly billing and yearly billing), and the US$19 one-off report. All prices are in US dollars, plus any tax Lemon Squeezy adds at checkout. RevenueGuard is provided by Omniware. Omniware is a trading name of Multiverse Technology LLC, commercial registration number 1366655, Sultanate of Oman. Address: 3rd Floor, Mazoon Square, Muscat, Oman. Contact: reports@tryrevenueguard.com.

What counts as a clean, failed or late scan. A scan is clean when checks C01 to C21 find no high or medium issue. A scan has failed when our software could not scan your site. A one-off report is late when it has not reached you within 24 hours of payment. A Monthly scans report is late when it reaches you more than 24 hours after its scheduled scan, or never arrives. The extra informational checks (C22 to C27) are shown for information only and never affect a refund.

How refunds are paid. Refunds for clean, failed and late scans, and for cancelling Monthly scans within 7 days of your first Monthly scans payment, happen automatically, without you needing to ask. Every refund, for a one-off report or a Monthly scans month, goes back to your original payment method through Lemon Squeezy, our reseller and merchant of record. It can take several days to appear on your statement.

Monthly scans (monthly billing): US$15 a month, one website.

• If a month's scan is clean, fails or is late, we refund that month's US$15 automatically.
• First 7 days: if you cancel within 7 days of your first Monthly scans payment, we refund that payment in full automatically and your plan ends at once.
• Cancel any time with "Cancel plan" in the dashboard, or by emailing reports@tryrevenueguard.com. We email you to confirm the cancellation. If you cancel after the first 7 days, your scans continue until the end of the month you have paid for, and we do not refund part of a month.

Monthly scans (yearly billing): US$150 a year, one website.

• Each clean, failed or late month is refunded automatically at US$12.50, one twelfth of US$150. Refunds for a year never add up to more than you paid for it.
• First 7 days: if you cancel within 7 days of your first Monthly scans payment, we refund that payment in full automatically and your plan ends at once.
• We email you a reminder 30 days and 7 days before each yearly renewal.
• Cancel any time with "Cancel plan" in the dashboard, or by emailing reports@tryrevenueguard.com, to stop the plan renewing. We email you to confirm the cancellation. If you cancel after the first 7 days, months you have not used are not refunded, and your monthly scans, and the clean, failed or late month refunds, continue until the end of the year you paid for. Nothing in this policy affects your statutory rights.

One-off report (US$19): full refund, automatically, if:

• our software could not scan your site (it was down, blocked our scanner, or robots.txt disallowed the homepage);
• no report reached you within 24 hours of payment; or
• the report (full or partial) was clean.

Partial scans. If robots.txt or similar stops us scanning your contact page, you get a homepage-only report marked partial. If a partial report is clean, we refund it automatically. If it has a high or medium finding, it is not refunded.

Free reports. Nothing to refund. A failed free scan does not use up your free report.

Reports we keep for refunds. We keep Monthly scans reports and report data while your plan is active and for 30 days after it ends, and free and one-off reports for up to 90 days, as set out in our Privacy Notice.

UK and EU customers. Before paying for a one-off report or Monthly scans, you will be asked to tick: "Start my scan now. I understand my report will be delivered straight away, and that once it starts I lose my 14-day right to cancel. This doesn't affect the 7-day refund in the Refund Policy." We record your tick, and the time, with your order. If you do not tick, we cannot start your scan straight away. This does not affect your other legal rights, including a remedy if a report is faulty. Nothing in this policy affects your statutory rights, including any right the law gives you to cancel yearly billing.

Australian customers. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Chargebacks. Please contact us first at reports@tryrevenueguard.com; a refund is faster than a bank dispute.